Customer attributes missing in excel UI

Hi Experts,

We took a copy of SAP4.

We are facing an issue where we are unable to see customer ID and customer description in excel UI -> New view -> Planning level while I can see other customer attributes.

We made the following checks:

1. Customer ID and Customer description is part of customer MDT and data has been loaded successfully

2. Customer ID and Customer description is selected in planning area attributes

3. Customer ID and Customer description is selected in relevant planning levels

4. Have authorization to view Customer ID and Customer description attributes

Tried the following:

1. Re-activated MDT and planning area multiple times

2. Changed description of Customer ID and Customer description attributes in planning area but no luck

Please guide.

Regards,

Aditya G