I am working with a partner on a joint proposal for T-Mobile. The partner has sent me the following questions about SAP Warehouse Management and our barcoding solution, which is outside my area of expertise as my focus is Billing foo Telecommunications, Revenue Assurance (RA) and Fraud Management (FM). Any help wiould be much appreciated.
"We would like to know if the SAP warehouse system can send a serial number to another system, let's imagine TMO will send
something back to their main supplier (e.g. Samsung) and they would like to send the serial numbers which they are returning. I think that in this case the SAP POS is not involved in this - right?"
I know our POS system can accept a serial number, but does not do anything with it. The key question here for me is can our system send a serial number to another system? Their challenge is in tracking inventory from the warehouse to a store as well as customer returns where a phone could be returned to the warehouse.
For barcoding, the question is, if our solution can support multiple bar codes. For example when buying a cell phone on the box you will find the IMEI, Serial Number and the SIM producer. Tyipcally the supplier will print the multiple bar codes and place them on the box. These numbers will need to be scanned in as it is important to tie them to the customer's account - not only for purposes of tracking the device linked to the customer, but also in cases where phones are stolen and tampered with (e.g. cloned phones).
Can we support multiple bar codes?
Thank you in advance for your help.
Terri
Solution Architect
Billing for Telecommunications
972 352 9104